Delivery
We are pleased to offer FREE DELIVERY to all UK destinations on all orders over £25, no matter the size or weight. Orders under £25 will incur a nominal £1.50 postage charge.
We aim to deliver all orders within 1-3 working days from time of payment. Small items will be sent 1st Class Royal Mail, larger items will be sent using an overnight courier. Larger items will require a signature. This flexibility enables us to offer a fast and efficient delivery service.
Once you place your order with us you will receive an order confirmation via email. Please check this carefully. We will then send you an email on the day of dispatch notifying you that your order is on it's way to you. Delvery addresses can be different to invoice addresses - this can be selected during the checkout procedure.
Delivery Terms & Conditions
Every effort will be made to deliver the goods as soon as possible after your order has been paid for. However, Ashdown Home Store will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery.
You will get an email on purchase to confirm your order number, items ordered, your delivery address and the total price. Please check this carefully and notify us if you spot any discrepancies in the order.
Damaged or Faulty Goods
Ashdown Home Store aims to provide the highest level of service to its customers. If you are not entirely happy with the quality of your purchase, or you believe the product to be faulty or damaged, please contact us as soon as possible. If the product is faulty or damaged we will replace the item and offer you a refund on any postage costs you may incur (see below). Please note, we will only send out a replacement item on receipt of the faulty/damaged item. A copy of your order must be included with all returns.
Returns should be sent in original packaging and via Royal Mail 1st Class Small Packet (or Royal Mail 1st Class Small Packet Recorded Delivery if high value) - please note we do not refund postage for Special Delivery. All returns must be pre-arranged with Ashdown Home Store to qualify for postage refund.
Returning Unwanted Goods
We value our customers greatly and aim to provide the highest possible level of service. If you purchase an item and decide you don’t like it or it doesn’t fit your requirements we will offer a 30 day full refund period. Please note, the refund will match the price you originally paid and will not cover any postage fees incurred whilst returning the item. A copy of your order must be included with all returns. Returns made outside the 30 day period will be subject to a 25% restocking charge.
Unwanted items should be returned in an unused condition and in its original packaging - if it is not in a resellable condition a refund can not be offered. Please send all returns via Royal Mail Recorded Delivery.
International Delivery
International delivery prices are worked out by weight and automatically calculated - simply add your items to the shopping cart and select the correct European/Worldwide delivery method. Please note all international postage prices exclude VAT - VAT will be added on at the shopping cart if applicable.
|
Weight Range
(kg - kg)
|
United Kingdom (inc Channel Islands)
INC VAT
|
Southern Ireland
|
Europe (EU only)
|
Europe (outside EU)
|
Rest of World
|
|
£
|
£
|
|
|
|
|
0.00 kg
|
to
|
0.30 kg
|
1.50
|
4
|
4
|
4
|
6
|
|
0.30 kg
|
to
|
0.40 kg
|
|
6
|
6
|
6
|
8
|
|
0.40 kg
|
to
|
0.50 kg
|
1.50
|
6
|
6
|
6
|
12
|
|
0.50 kg
|
to
|
0.60 kg
|
1.50
|
6
|
6
|
6
|
13
|
|
0.60 kg
|
to
|
0.70 kg
|
1.50
|
6
|
6
|
6
|
14
|
|
0.70 kg
|
to
|
0.80 kg
|
1.50
|
8
|
8
|
8
|
15
|
|
0.80 kg
|
to
|
1.00 kg
|
1.50
|
10
|
10
|
10
|
17
|
|
1.00 kg
|
to
|
1.25 kg
|
1.50
|
10
|
10
|
10
|
19
|
|
1.25 kg
|
to
|
1.50 kg
|
1.50
|
12
|
12
|
12
|
24
|
|
1.50 kg
|
to
|
1.75 kg
|
1.50
|
16
|
16
|
16
|
27
|
|
1.75 kg
|
to
|
2.00 kg
|
1.50
|
18
|
22
|
22
|
30
|
|
2.00 kg
|
to
|
3.00 kg
|
1.50
|
20
|
22
|
24
|
50
|
|
3.00 kg
|
to
|
4.00 kg
|
1.50
|
20
|
22
|
26
|
70
|
|
4.00 kg
|
to
|
5.00 kg
|
1.50
|
20
|
22
|
28
|
80
|
|
5.00 kg
|
to
|
6.00 kg
|
1.50
|
20
|
22
|
30
|
80
|
|
6.00 kg
|
to
|
10.00 kg
|
1.50
|
20
|
22
|
32
|
100
|
|
10 kg
|
to
|
15.00 kg
|
1.50
|
20
|
25
|
35
|
100
|
|
15 kg
|
to
|
20.00 kg
|
1.50
|
20
|
25
|
40
|
150
|
|
20 kg
|
to
|
30.00 kg
|
1.50
|
20
|
25
|
45
|
200
|
|
30 kg
|
to
|
40.00 kg
|
1.50
|
40
|
40
|
50
|
200
|
|
40 kg
|
to
|
50.00 kg
|
1.50
|
40
|
40
|
50
|
200
|
|
