COVID-19 UPDATE: We are still open and dispatching orders. Items with lead times may be delayed.
COVID-19 UPDATE: WE ARE STILL OPEN & DISPATCHING ORDERS.
FREE UK DELIVERY.
AUTOMATIC DISCOUNT STRUCTURE:
10% OVER £150. 15% OVER £250. 20% OVER £500.
COVID-19 UPDATE: WE ARE STILL OPEN & DISPATCHING ORDERS.
FREE UK DELIVERY.
AUTOMATIC DISCOUNT STRUCTURE:
10% OVER £150. 15% OVER £250. 20% OVER £500.
Warranty 
 
We provide a full manufacturers warranty on all products we supply. The length of warranty differs depending on the brand and will be explained within the product listing. The receipt we send you with your purchase acts as your warranty.
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Returning Unwanted Goods
 
We value our customers greatly and aim to provide the highest possible level of service. If you purchase an item and decide you don’t like it or it doesn’t fit your requirements we will offer a 30 day full refund period with the exception of cut to length rope lights, Methven Deva spare parts and engraved products which are non-returnable. Please note, the refund will match the price you originally paid and will not cover any postage fees incurred whilst returning the item. A copy of your order must be included with all returns. Returns made outside the 30 day period are not accepted.
 
Unwanted items should be returned in an unused condition and in original packaging.


Damaged or Faulty Goods
 
We aim to provide the highest level of service to our customers. If you are not entirely happy with the quality of your purchase, or you believe the product to be faulty or damaged, please contact us as soon as possible. If an item is visibly damaged we will require a photo of the damage. If there is a fault with the item we will require an explanation.

All returns (for refund or exchange) must be pre-arranged with Ashdown Home Store. 

Please note we do not refund postage unless previously agreed.


Deva Methven Care Tips:
  1. Regular cleaning of your product is recommended to avoid stubborn build-ups of dirt and limescale. For regular cleaning, use a soft cloth and mild soap or detergent.
  2. Never spray cleaning agents directly onto your product as the spray can get inside and cause damage where the concentrated cleaner cannot be rinsed out. Always spray the cloth then wipe the product or use a cloth that is damp with a water & detergent solution.
  3. Never use metal or abrasive scouring pads as these will scratch and damage the finish on your product. Never use cleaners that contain a scouring additive such as creme cleaners that contain silica.
  4. Do not use aggresive or highly acidic cleaners, these include products containing, sodium hypochlorite (chlorine bleach), formic acid, hydrochloric acid, hydrogen peroxide or ammonia. Never mix cleaning agents. The use of harsh or abrasive cleaners will void the product warranty.
  5. After cleaning make sure you remove any residue left by the cleaning agent by residing thoroughly with clean water and wipe dry using a dry soft cloth. Do not leave cleaning products in contact any longer that necessary.
AUTOMATIC DISCOUNTS APPLIED
SPEND OVER £150 = 10% DISCOUNT
SPEND OVER £250 = 15% DISCOUNT
SPEND OVER £500 = 20% DISCOUNT
FREE UK DELIVERY
INTERNATIONAL SHIPPING RATES
MANUFACTURER WARRANTY
ON ALL PRODUCTS
AUTOMATIC DISCOUNTS APPLIED
SPEND OVER £150 = 10% DISCOUNT
SPEND OVER £250 = 15% DISCOUNT
SPEND OVER £500 = 20% DISCOUNT
FREE UK DELIVERY
INTERNATIONAL SHIPPING RATES
MANUFACTURER WARRANTY
ON ALL PRODUCTS